Frequently Asked Questions
Everything you need to know about your Kvant Atom XR experience.
What is the typical lead time for shipping?
Orders for the Kvant Atom XR are typically processed within 2-3 business days. Domestic shipping takes 5-7 days, while international express shipping can take up to 14 days depending on customs clearance.
Do you offer international warranties?
Yes, all Kvant Atom XR devices come with a comprehensive 24-month international warranty covering manufacturing defects and hardware malfunctions.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure wire transfers for high-value enterprise orders.
Can I return the product if it doesn't meet my requirements?
We offer a 30-day return policy for items in their original packaging. Please note that a restocking fee may apply to opened electronic equipment.
How do I track my order status?
Once your order ships, you will receive an automated email containing a tracking link and a unique carrier reference number to monitor your delivery in real-time.
Are software updates included with the hardware?
Yes, your Kvant Atom XR purchase includes lifetime firmware updates and access to our basic software suite to ensure optimal performance.